FAQs

Below are some commonly asked questions that you may like to read the answer to. Click on the question to expand the answer.

What is CVMG?

    CVMG stands for Canyon View Medical Group. This company was started in 1997 through the merger of Spanish Fork Clinic and Art City Family Medical Center. We are a group of primary care physicians in three specialties: family practice, pediatrics, and obstetrics and gynecology. We believe in growing to meet community medical needs in southern Utah County and appropriately have offices in Springville, Spanish Fork, two offices in Payson, and an office in Santaquin. We currently have 20 doctors and 6 midlevel providers. We try to make it as easy as possible for patients to take care of their medical needs without having to travel to laboratories or radiology centers by having x-ray, lab, ultrasound, and other diagnostic services at our major sites. We are open evenings and Saturdays at our two major locations. Our doctors believe in maintaining an independent practice, in which they are able to determine the types of services we offer, insurances we accept, and types of facilities to maintain.  Our doctors have been asked by insurance companies to serve on local and national panels to help them develop appropriate care practices. They work hard to ensure that insurance plans properly meet patient health needs and cover procedures that are important to patients.  
     Our doctors and employees are very active in their communities. Many of our doctors serve on chambers of commerce, rotary clubs, and other service organizations. They are also heavily involved in Boy Scouts of America. They are major sponsors of the Nebo School District Foundation and have helped provide hundreds of thousands of dollars for scholarships for students attending colleges of their choice. 
    At CVMG, we desire to help patients stay healthy. Doctors are very interested in helping patients maintain good health. They believe an ounce of prevention is worth a pound of cure.  To help better aid patients in staying healthy, they currently use an electronic health record, which prompts them about what sorts of preventive measure each individual patient ought to be taking in order to ensure patient health. That way, at every visit the doctor can remind patients of those steps they should be taking to stay healthy. The doctor may use this system to call and remind you of certain health milestones that may be approaching for you. Because we are all have electronic health record, no matter which doctor you see on any given visit, we will be able to properly see what has been done in the past and ensure you are receiving the best care possible.

Why is my doctor using a computerized system?

To help them better aid patients in staying healthy, they currently use an electronic health record, which prompts them about what sorts of preventative measure each individual patient ought to be taking in order to ensure their health. That way, every visit the doctor can remind patients of those steps they should be taking to stay healthy. The doctor may use this system to call and remind you of certain health milestones that may be approaching for you. Because we are all have electronic health record, no matter which doctor you see on any given visit, we will be able to properly see what has been done in the past and ensure you are receiving the best care possible. If you would like to learn more about our Electronic Heath Record system, click here.

What type of doctor should I see?

Please see our specialties page to understand what type of specialty is the best fit for you.
   Family practice doctors are trained to treat families. They have received a lot of training in dealing with all age groups and all types of illnesses. They are typically your first stop with any healthcare concern you may have, and they are properly instructed on how to refer you to a specialist should that be necessary for your care. If you would like to know more about what they do, or what family practice doctors are available, click here
    Pediatricians generally look after the welfare of babies, children, adolescence up to the age of 18. To learn more about CVMG pediatricians, click here.      
    OB/GYN. Obstetricians treat adolescent and adult women’s health concerns. They deliver babies, and they are also well trained in infertility and contraceptives.  They perform all minor and major feminine surgeries. To learn more about OB/GYN doctors, click here.

How do I know if I or my child needs to be seen?

Please use this website, provided by the American Association of Family Practice Doctors, to help determine if you need to be seen. If you have further questions, please call one of our clinics.

How much will my visit cost?

For most patients who have insurance, you will be responsible for the copay your insurance requires before the visit. After your visit we will bill your insurance, and they will discount our charges to the contracted rate they have with us. At that time, they may indicate how much of the visit is patient responsibility because of deductibles and co-insurance. We will make adjustments in our system accordingly and send you a bill for the remainder at 30 days post visit. If you do not have insurance, we will provide you with a 15 percent discount off our charges if you pay your bill at the time of services. Please be aware occasionally after a patient has left, the doctor will complete the chart notes and find he has not charged for all the services he has provided. The patient is still responsible for these but will still receive a 15% discount. If you are a self-pay patient and would like to see what your charges will be for you, please select this link that will break down our most common fees.

Why was I billed if I paid in full at time of service?

Unfortunately there is no immediate and accurate way we can know the full cost of any visit. Occasionally after a patient has left, the doctor will complete the chart notes and find he has not charged for all the services he has provided. The patient is still responsible for these charges. A bill will be sent to the patient for these charges. We promise that you will receive a 15% discount on all charges, including those billed.

What services are available at the clinic?

Labs, Fracture care, Lacerations, Vasectomies, Treadmill, Dexascans, Holter monitor, U/S, mole removal, wart removal, Minor surgical procedures, EKG, Spirometry, Insert and Remove IUD

Are any of your clinics open after hours?

Currently our two major sites Spanish Fork Clinic and Art City Medical Center are open weekday evenings until 8pm. Both locations are open Saturdays for urgernt care issues.

Do I need an appointment or can I just walk in?

Our Springville office is a walk-in clinic every evening from 6pm-8pm and Saturdays 8am-12pm. There is no need to phone in for an appointment to be seen during those times at that location. Spanish Fork Clinic tries to accommodate most same day appointments, but asks that you phone for a time to be seen. All of our other clinics are by appointment only.

What is a Nurse Practitioner or Physician Assistant? What do they do?

Nurse Practitioners and Physician Assistants are what we consider Midlevel providers. In our system, they work under supervision of one of our board certified physicians. They typically handle many acute care issues; they are also trained to help you with your well care needs. They have regular contact with their supervising physician and understand they need to speak with a physician if they are not absolutely sure concerning any issue that may arise during your visit. Our board certified doctors routinely check a portion of midlevel charts to verify correct care was given.

What is the best way to contact my doctor/nurse?

    Calling the clinic is most often the best way to reach your doctor. Since we are on electronic medical records, each time you call the office, the person taking the call actually logs your message in your medical record. They then send a task to your doctor or nurse to respond to your request. Be aware that doctors always take care of patients being seen that day before they get to their messages. And often they will not see those messages until the end of the work day; therefore, we ask that you expect to receive an answer within 24 hours. Please note, if your doctor is not available/in, the message (if urgent) will be sent to the on-call physician.

AFTERHOURS?
   All of our doctors belong to a call group in which a doctor will “take call” for the rest of the doctors in his group and is available after hours to handle patient emergencies. If you call any one of our offices after hours, you will be able to receive a phone number you can call to reach the appropriate physician.

Why will my doctor not fill my prescription over the phone?

Depending on the type of medication you are taking, the doctor may choose to give you a year's worth of prescriptions for any one particular medical condition that seems to be well controlled. That way, you don’t need to come in or call for refills for a year. After that time the doctor believes it is important for you to be seen to see if a medical condition is under control. Certain other prescriptions cannot be issued for more than a 3 month period because of federal and state regulations. The doctors believe that issuing prescriptions for these amounts of time provides the best patient care. Be aware that calling for a refill beyond these periods of time is inappropriate as the doctor will want to see you to make sure your health needs are being properly met by the use of your current prescriptions.

How do I know if my child is up-to-date on his/her immunizations?

Patients are requested to bring their yellow form which we provide for them that has their information concerning any immunization given to them at any time by any person. However if you cannot locate your form, then the best thing to do is to request that we search your medical records and provide you another copy of your child's immunization record. This process generally takes 48 hours. Please speak with the front desk, and they will direct you to the appropriate staff member.

How do I get my medical records?

A request for medical records must be made in person because there are necessary forms to fill out to comply with federal regulations to protect your records from being inappropriately accessed by other people. Therefore, you can come to any of our sites during regular business hours and you will be directed to our medical records personnel who will provide you with a copy of your medical record. This process may take up to a week.  If you are a longtime patient you will undoubtedly remember the time we had paper charts. We still maintain those paper charts which necessitates that sometimes we need to find the chart, make copies, and pull current information from our electronic records. If you want a record for yourself, we charge a nominal fee for that chart. However if another physician requests your record we provide that record free of charge to them and to you.

 What is a Well Check?

All the major medical societies have come up with guidelines for well visits, or a doctor's check-up to ensure you are well. These guidelines are meant to help patients of all ages maintain proper health. Typically a well visit includes a complete physical exam and appropriate lab tests. Women typically, as part of their annual exams, receive a pap every other year if they have had negative results in the past 3 years. Women are also encouraged to have mammograms at age 40 on a regular basis. Well visits provide an opportunity for your doctor to schedule hospital procedures such as mammograms and colonoscopies. At the time of the well visit we often check to make sure all immunizations are up-to-date. Of course children have a whole range of immunizations they need, however adults also should be immunized on a regular basis for certain conditions. Examples are tetanus which should be received every 10 years. Pertusis in adults has become as problem and adults should be immunized for this illness. Older adults should be immunized for pneumonia starting at age 50. Many times patients avoid these visits because they think they are unnecessary, however all current government studies show people who get preventive well visits are significantly healthier and live longer happier lives. Visit the health guidelines pages (at bottom of this page) to learn more about well checks.

General Health Guidelines

Health Guidelines for Children and Adolescents

Health Guidelines for Women