(COVID-19) coronavirus

Update 4/1/20

Dear Valued Patient,

During this time of concerns related to COVID-19 we want to reassure all of our patients that we will be here to take care of your medical needs, whether they are related to concerns about coronavirus, ongoing chronic care management, well care, or urgent care. We have implemented protocols to make sure our patients can receive the care they need while at the same time remaining safe from infection.

We are doing this by screening all persons entering our facilities to make sure they don’t have any indications of COVID-19. If they do, we ask them to remain in their vehicles where we can assess their concerns and keep them isolated from others. This allows us to keep our facilities clean and safe for everyone to receive care.

We also offer virtual appointments via video so you can receive care from the comfort and safety of your home. There will always be a need for some visits to be done at our office, such as visits requiring physical examination or treatment, laboratory testing, or imaging. But many services can also be rendered via video such as:

  • Medication management/prescription renewal.
  • Minor urgent care
  • pink eye, fevers, sinuses, etc.
  • Birth control counseling
  • Chronic condition management</li>
  • Behavioral health
  • Post-hospital discharge, transition of care
  • Medicare wellness visit
  • And more

Ask your provider if a virtual visit would be appropriate for your condition. If not, we are still open to take care of your healthcare needs in person. We are here to care for our community.

The providers and staff of Canyon View Medical Group

Update 3/15/20

Dear Patients:

We are committed to doing our best to minimize the spread of the novel coronavirus, known as COVID-19, in our community, as well as other infectious diseases.

We recognize the concerns, instructions, and information about COVID-19 are unprecedented in most of our lives. This often brings fear and anxiety, but remember this advice and these recommendations are designed to try and slow the spread of this virus, so our health care system can continue to take care of all of our health care needs. The majority of our population will be no more affected by this virus than they are by the common cold, but we want to remain prepared to help those who are significantly affected and stay available to help with routine health care needs also.

With this as our goal, we ask that you follow the recommendations given by our local health department and the CDC, but to also assist us by following these practices:

  • If you have no symptoms but are concerned you may have been exposed; you should remain home and isolated for the time being. You can contact the local health department, or contact our office to see if you meet testing criteria.
  • If you have mild respiratory symptoms (runny nose, cough), without fever or shortness of breath, we ask that you stay home, rest, hydrate well, use safe and trusted over the counter treatments, and monitor your symptoms closely. You will most likely get better over the course of 1-2 weeks. If you become more ill as time progresses, please contact one of our clinics.
  • If you have more significant symptoms that include fever with shortness of breath, you may need more assessment for us to determine the best course of care. Please call our clinics for an assessment before coming into our office. We will need to determine whether your symptoms and exposure put you at risk for COVID-19 complications. This assessment may warrant us referring you to more emergent care and/or testing.
  • If you have shortness of breath and fever and have returned from China, South Korea, Italy, Japan, or Iran in the past 2 weeks, or been in close contact with a known or suspected case of COVID-19, we may be able to help you arrange testing. Please call us first.

We are doing everything we can to keep our sick patients isolated from others, cleaning our facilities, and asking our staff to stay home if they are ill.

We will be implementing protocols to help us triage patients via telephone, allow patients to wait to be seen in their cars, and phone visits. Call us for details as these protocols may frequently change as we adapt to changing guidelines.

We are working diligently to stay healthy and available to guide you through this unprecedented time. We recognize our call volumes, wait times, and routine practices may be strained for a bit and ask for your patience. We will continue to steadfastly work as we partner together to meet the changing needs of our community.

Canyon View Medical Group